Refund & Return Policy
We offer within 5 days after you received your item(s) - Which means we will refund your money if your items are broken within 5 calendar days after you received your items. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
We advice to customers to check the product specifications of the product to avoid disappointment. Please double check the product specifications and measurements such as dimension, size, color, material and the product inclusion of the order.
We strongly suggest that orders received must be tried and tested for any issues within 5 days from the date the order was delivered so we can arrange a replacement. If in any case, you received a broken or damaged items please report the issue to us within 5 days from the date delivered for replacement or refund.
We do not recommend deliberately returning the product/s to our manufacturer for refund as we have a dedicated warehouse to accept returns. Products returned to our manufacturer will not be honored or refunded.
Accepted For Refund/Return
Damaged Item - If the item you received is with visible damage, such as broken pieces or cracks. (Photo/Video Required). The issue must be reported within the warranty period. Note: Damage" or "Broken" a photo or video must be presented. You may need to return the item back to us.
Defective Item - if item (e.g. electronic items) is now working properly. Photo/Video is required to show the defect for assessment. The issue must be reported within the warranty period.
Wrong Item Delivered - If the item you received is an incorrect product (e.g. you ordered a bed but you received a mug) The issue must be reported within the warranty period.
Note: Damage" or "Broken" a photo or video must be presented. You may need to return the item back to us.
REFUND TIME FRAME
Every refund request will be investigated by our fulfillment department and it will take 2 - 3 working days to process due to the high volume of orders. We will apply a refund to the original method of payment within the next 48 hours if you are eligible. Crediting to your account could take up to 7 working days depending on your bank.
We reserve the right to refuse a refund if it has been over 5 days since product was delivered or there is evidence that the damage is due to regular use or in any way caused by the customer.
REFUND FORMAT (EMAIL)
Subject: [Order Number] Refund ex. 12345 Refund
Body: Attach clear photos that show the damage
REQUIREMENTS FOR REFUND:
- Must include a VIDEO or IMAGE that clearly shows the item(s) we sent was defective.
- Refund request without VIDEO will not be entertained as we need this as proof to claim it back from our suppliers.
- Refund process might take up to 2 weeks progression for verification purpose.
- Shipping Fees will not be refunded back to customers as we shipped the item out.
- Full Refund will be given if customers provided Full Information regarding defective item.
- Full Refund if the parcel is not delivered within our promised delivery time frame. Delivery time frame please refer here.
NO REFUNDS (AFTER 5 DAYS RECEIVED THE PARCEL)
We do not accept any refund reason AFTER 5 DAYS RECEIVED THE PARCEL. If you receive a damaged item, please contact us at firstname.lastname@example.org within 5 days received the parcel and provide the following information:
If your purchase is broken within 5 calendar days of order received, you are more than welcome to return the product(s) to us within 5 calendar days after the items were received for a refund, with proof and evidence are needed.
To initiate your return simply email us at email@example.com
Email us a Return Request Via firstname.lastname@example.org
Subject: RMA Request
Message: Please make sure to include your Order # (provided in confirmation email)
*Please NOTE that the shipping and handling fee will not be refunded, all return shipping fee should be paid by the buyer.
Requirements for Returns:
- Must include a valid original purchase order number provided by [store domain](All purchases made outside of [store domain] must contact their seller regarding returns.)
- Returned products must be in their original packaging without any missing contents.
- Returned products that are not in their original packaging with missing contents are subject to a minimum 15% restocking fee.
Refunds will be issued after the returns are received.