Due to the high volume of orders we are receiving, your shipment may take longer than usual. Rest assured, we are working hard to get everything out ASAP. We will takes up to 2 - 10 working daysto process the orders
USA Standard Secured Shipping & Insurance takes 15 - 25 Working Day for delivery (IF YOUR ITEM IS IN STOCK)
CANADA , AUSTRALIA & New Zealand Standard Secured Shipping & Insurance takes 15 - 25 Working Day for delivery (IF YOUR ITEM IS IN STOCK)
U.K & EU Standard Secured Shipping & Insurance takes 15 - 25 Working Day for delivery (IF YOUR ITEM IS IN STOCK)
Others Countries Standard Secured Shipping & Insurance takes 20 - 35 Working Day for delivery (IF YOUR ITEM IS IN STOCK)
** except Saturdays, Sunday and holidays **Some product might shipped out separately and arrive on difference time because we have warehouse from difference location. ** **Check the product page for delivery time frame of the product. **
Due to the high volume of orders we are receiving, your shipment may take longer than usual. Rest assured, we are working hard to get everything out ASAP. We know it may be frustrating to wait longer than expected for your order, but the one thing we don’t want to do is sacrifice the quality of our products. Thanks for understanding.
Yes, we will provide tracking number that provided by our global suppliers. We will update the tracking number once our system updated and we offer 100% satisfaction guarantee if you are having a problem with your order.
Do not panic if late delivery and email us for more information.
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send 3-4 emails, including an order conformation, a fulfillment notice, and a shipping notice.
If you believe you may have entered your email wrong please contact us and we will fix it for you.
Kindly note that we are not responsible for any lost, stolen or undelivered packages. Once the package is already assigned to your local post office for dispatch we no longer have any physical control of the product and post office will be the new entity responsible for the delivery.
In an event of mail carrier failure, Please contact your local carrier directly with any concerns or questions.
Once your order has been submitted, please send us a message via email for any correction to the address you provided. Correction requests after 24 hours will not be entertained and may result to undelivered packages. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser.
Quick! Take a glance or two and double check your address is right. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses.
Please review your order carefully before submitting your order.
We offer within 5 days after you received your item(s) - Which means we will refund your money if your items are broken within 5 calendar days after you received your items. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
We do not accept returns if the reason is not damaged/defective.
In the unlikely event that your order hasn't arrived within 3-5 weeks (due to lost mail, etc.) please contact us and we will issue a refund or resend your order. Refunds & returns will not be processed after 60 days. Thanks for understanding!
We do not accept returns unless the item you purchased is damaged within 5 calender days. If you receive a damaged item, please contact us at firstname.lastname@example.org and provide the following information.
If you need to cancel your order, please email us within 12 hours of placing your order and we will be happy to make cancellation.If your order has already been shipped we will not be able to cancel it.
Every refund request will be investigate by our fulfillment department and it will takes 2 - 3 working days to process due to high volume of orders. We will apply a refund to the original method of payment within the next 48 hours if you are eligible. Crediting to your account could take up to 7 working days depending on your bank.
We reserve the right to refuse a refund if it has been over 5 calendar days since product was delivered or there’s evidence that the damage is due to regular use or in any way caused by the customer.